Securely TEXT our office at (303) 261-1600 for scheduling, billing needs, refills requests, and all other questions.


We want to be sure your experience is as simple and understandable as possible. Here are some Frequently Asked Questions that we hope will help with understanding our process.

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Frequently Asked Questions

Can I cancel or reschedule my appointment?

Yes, for cancellations we do require at least 24 hour notice, during regular business hours (Mon-Fri, 8am-5pm). To make any alterations to your scheduled appointment please call (303)261-1600 at your earliest convenience.

Why do I have to sometimes wait longer than my scheduled appointment time?

We strive to stay as timely as possible to cut down your waiting room time. However, because we specialize in retinal diseases, some conditions often cannot wait weeks or even days to be seen and patients are often added to the schedule on an emergent basis. As a courtesy to our patients, retinal conditions are also treated the same day as the exam. In addition, some patients require special testing and procedures that can make their appointment longer. These factors, in turn, can cause a delay for others.

Do I need a referral?

We do accept self-referrals, however this does depend upon your insurance and whether or not they will accept it. Some insurance providers do not require an eye doctor to refer to another, others require you provide a referral from your optometrist or primary care provider (PCP). Check with your insurance provider before calling us directly to schedule an appointment.


If you have been asked by your physician to call our office and schedule an appointment, we may not have your notes on file yet. We will place you on a brief hold while we contact your physician’s office to confirm your diagnosis and return to you in order to schedule the appointment.

Will both of my eyes be dilated at my initial appointment?

Typically, both eyes will be dilated on your first visit. After that, it will be up to your physician whether, or not, you will need to be dilated in both eyes for the following visit. We recommend you wear UV sunglasses or other eye protection for the remainder of the day, as it is normal to experience some vision loss for 4-6 hours after dilation. We suggest you bring someone to drive you home afterwards.

Do you perform treatment at the office/ at an initial appointment?

We strive to perform almost all retinal treatments in our office, during your appointment - which is why an appointment may take up to three hours. Many of the conditions, such as wet macular degeneration (wet-AMD), diabetic macular edema and vascular occlusions are treated by injecting medicine directly into the eye. With injections, the eye is numbed, and there is rarely any pain associated with the treatment - you may experience mild pressure. Laser procedures are available in each of our offices to treat certain forms of diabetic retinopathy, retinal holes/tears and, in some cases, vascular occlusions and macular degeneration. Depending on the severity and position, retinal detachments may also be treated in office. Some retinal conditions cannot be treated in office and may require out-patient surgery. These surgeries are scheduled at a later date at one of our local surgery centers.

What do I need to bring with me to the appointment?

For every appointment, please bring your current insurance card and a valid photo ID (driver’s license, passport, military ID). We also suggest you bring: your eyeglasses, list of medications and medical history, the name of your eye doctor and your primary care medical doctor, driver to assist you home, and insurance copayment.

If you are a new patient you can save time, fill out and bring your New Patient Paperwork (found under the “Patient” tab) to your first appointment.

Do you take VSP (Vision Service Plan)?

We do not. We bill your Medical Insurance only.

Do you take my insurance?

While we participate with many insurance plans, it is best for you to contact your specific payer and inquire if we participate with your individual plan.

How much is this appointment going to cost me?

Your financial responsibility is based on your insurance coverage. If you have a deductible that has not been met, we will ask for payment toward that deductible. All copays are due at the time of service. Call your insurance provider directly to inquire.

How can I pay my bill?

You can pay multiple ways! You can pay online, by phone by calling our Billing team at 303-261-1592, or in our office at any of our locations during regular business hours (Mon-Fri 8am-5pm).

What is a deductible, coinsurance and/or copay?

Deductible refers to a specified amount of money that the insured must pay before an insurance company will pay a claim.

Coinsurance refers to the percentage of cost of a covered health care service (20%, for example).

Copay refers to the amount of a medical service or prescription that a patient is responsible for, while the insurance company covers the remaining cost.

Why did I receive a bill for a copay after my surgery?

Individual plans determine if copays are assessed for testing visits during a post-op period of 90 days. Please call your insurance provider directly to inquire.

I paid the surgery center my deductible for my surgery, why are you also billing me for my deductible?

Each surgery has 3 components for billing. You can be responsible for services from:

- The Surgery Center

- The Anesthesiologist

- Your physician at Colorado Retina

What symptoms should prompt me to call my retina specialist?

If you notice a sudden change in vision such as light flashes or floaters, a dark curtain over your vision, blurry, wavy, or missing lines or letters when reading or viewing the Amsler Grid Test, give us a call to schedule a follow up exam. There may be additional concerning symptoms that your doctor will tell you about, depending on your diagnosis.

Do you perform cataract, Lasik or glaucoma surgery?

No, we just specialize in the surgical treatment of vitreoretinal diseases. However, we do see patients with eye trauma previously caused by damage from cataract, Lasik or glaucoma surgery.

What is the success rate for repairing a retinal detachment?

With today's modern surgical advances, around 90 percent of retinal detachments can be reattached. Depending on the severity, a visual outcome is not always predictable and sometimes positive changes to vision are not noticeable for several weeks to months. For the best possible chance at repair, it is best if the patient sees a surgeon before the macula detaches. The longer retinal detachment goes untreated, the greater your risk of permanent vision loss in the affected eye.

As a diabetic patient, what changes can I make to avoid or improve diabetic retinopathy?

Make an appointment to see one of our diabetic retina specialists we have on staff, regular eye exams are essential for health improvement. Eat clean, exercise regularly, regulate your blood pressure, cholesterol and sugar, and avoid smoking and drinking alcohol.